Quality: Appalling quality. We still have the product sitting on the floor as it cannot be used. There are dark black burn marks down every shjeet. Not same as sample. Customer Service: Extremely rude and arrogant. Lynn (the sales rep) lied to me multiple times, offering a refund then refusing to refund after talking to her management. It took 8 weeks of arguing with Alibaba support to finally get a partial 30% refund. CHOOSE ANOTHER SUPPLIER.
Risposta del fornitore:
hi Jayde ,for products i have shown you the color and samples before order,and after you reviwed and have confirmed ,after we finished production ,i also have send the pictures to you ,and you have confirmed ,then i arranged shipment for you
now you said you have already installed with our goods ,and you apply to refund whole order , that's not fair for us , even through ,we have give you some money to make you happy ,we have no idea why you keep complaining all the time , we won't lie to any our customers
30 Sep 2025